Terms & Conditions
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Reservations
We
book your accommodation on your behalf and act only as your agent. Your
contract is with the accommodation provider. Being on the Island, we
have a close relationship with our suppliers and constantly monitor
their performance to ensure that they provide excellent service.
However, the inclusion of an accommodation in our services does not
constitute a recommendation. While every effort will be made to reserve
the accommodation of your choice, we reserve the right to book an
alternative price band or location where necessary. In such cases
clients will be consulted and their approval obtained before any
reservations are confirmed.
Booking and Payment
On
completion of the booking process an invoice will be sent. This
contains details of all costs including accommodation deposits, booking
fees and luggage transfers where applicable. Full payment must be
received to secure your accommodation. We accept payment in sterling
cheque and bank draft. We don't take credit or debit cards but do take
Paypal (of which they charge around 3.5%). Payments are not
accepted in foreign currency.
Clients pay the balance of the accommodation cost to each establishment during the walk.
Clients pay the balance of the accommodation cost to each establishment during the walk.
Cancellations
Should
you find it necessary to cancel your trip before or after the start
date, we will make the cancellation on your behalf. It should be noted
that any deposits and booking fees are non refundable.
Personal Insurance
For
your safety and convenience we strongly recommend that clients take out
holiday insurance with cover for cancellation or curtailment, baggage
loss, personal injury and third party liability.
Baggage Transfer
Strictly 1 Bag per person. Max Weight 15kg.
Complaints
In
the unlikely event that you have a problem with our service, we request
that you notify us in writing as soon as possible. Should you have a
problem with your accommodation it should be taken up immediately with
the provider.
Responsibility
We do not accept
responsibility for death, injury or illness of customers on any trip.
All routes are followed at the clients own risk. Bookings are made on
the understanding that participants have considered the nature of the
walk, are physically fit and do not have any medical conditions that
may make physical activity dangerous for them.
Force Majeure
We
cannot accept responsibility for any loss or damage resulting from war
or terrorist activities, weather conditions, fire, flood, drought,
airport closures, rescheduling of means of transport, or any other
eventuality which may delay or extend the holiday.
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Isle of Arran
